Returns & Exchanges
At The Fish Society, we pride ourselves on delivering the highest quality seafood; however, if you are not completely satisfied with your order, we are committed to making it right through our streamlined returns policy.
Contact Customer Support
Notify our team within 24 hours of delivery if there is an issue with your order by emailing us with your order number and clear photographs of the product.
Quality Assessment
Our seafood specialists will review your documentation to determine if the product meets our freshness standards or if a discrepancy occurred during transit.
Storage Compliance
Please keep the product in its original packaging and store it at the correct temperature (frozen or chilled) while we process your claim to ensure safety protocols are met.
Resolution and Refund
Once approved, we will issue a full refund to your original payment method or arrange for a priority replacement delivery at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing